Responsible Gaming at er99

1 Our Commitment to Safe Play

er99 was built on the principle that online gaming should be fun, fair, and sustainable. We serve players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and we take our duty of care to every one of those players seriously. Responsible gaming is not a checkbox for us; it is embedded into how er99 operates at every level, from platform design to staff training.

Gambling, when approached as a leisure activity with clear limits, can be an entertaining pastime. The vast majority of er99 players enjoy cricket betting, slots, and live casino games without any difficulty. However, we recognise that for a small proportion of people, gambling can develop into a problem that affects finances, relationships, and mental wellbeing. er99's responsible gaming programme exists to identify those situations early, provide effective tools, and connect players with the help they need.

Our commitments include:

• Strictly enforcing an 18+ age restriction on all er99 accounts — no exceptions
• Providing self-exclusion, deposit limits, and time-out tools that are easy to activate and impossible to circumvent during their active period
• Training all customer support agents to identify and respond to signs of problem gambling with sensitivity and appropriate action
• Never targeting promotional offers at players who have activated responsible gaming restrictions
• Reviewing gameplay patterns and proactively reaching out to players whose activity suggests potential harm
• Maintaining this Responsible Gaming page as a clear, accessible resource for all players on the er99 platform

2 Age Restriction & Verification

er99 operates a strict 18+ only policy across the entire platform. Gambling is an adult activity, and access to er99's casino games, sports betting markets, and live dealer tables is available exclusively to individuals who are 18 years of age or older. This rule is absolute and non-negotiable.

To enforce this requirement, er99 conducts age and identity verification for all registered accounts. During the Know Your Customer (KYC) process, players are required to provide a government-issued identity document — such as a National Identity Card (NID) or passport — confirming both their identity and their date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be immediately suspended, and any funds held in such accounts will be handled in accordance with our Terms & Conditions.

Protecting Minors

er99 takes the protection of minors extremely seriously. We encourage parents and guardians to make use of internet filtering and parental control software to prevent underage individuals from accessing gambling websites. If you suspect that a minor has registered or is using an er99 account, please contact our support team immediately at [email protected] — we will investigate and act without delay.

3 Recognising Problem Gambling

Problem gambling develops gradually and is often difficult to recognise from the inside. Many people who experience gambling-related harm continue to believe they have their behaviour under control, even as the consequences begin to mount. Awareness is the first and most important step.

er99 encourages all players to ask themselves the following questions honestly and regularly. If several of these statements apply to you, it may be time to use one of er99's player protection tools or to seek independent support.

If you recognise yourself in any of the above, please do not wait. Use er99's self-exclusion or time-out tools immediately, and consider reaching out to our support team or an independent counselling service. Taking action early makes a significant difference to outcomes.

4 Player Protection Tools

er99 provides a comprehensive set of player protection tools that are available to all registered account holders at no cost. These tools can be activated quickly and without needing to contact support — though our team is always available if you need assistance or want to discuss your options.

All protection tools on er99 are designed with one core principle: they are easy to activate and difficult to reverse. This asymmetry is intentional. In moments of vulnerability, removing a restriction should require effort and time — creating a natural pause that helps players make considered decisions rather than reactive ones.

Accessing Your Protection Settings

Player protection tools are accessible directly from your er99 account dashboard under the "Responsible Gaming" section. From there you can set or adjust deposit limits, activate a time-out, or initiate a self-exclusion request. Changes to limits that increase your ability to spend will not take effect for a minimum cooling-off period, while reductions take effect immediately.

5 Self-Exclusion Programme

Self-exclusion is the most powerful tool available to er99 players who feel that a break from gambling is necessary. When you activate self-exclusion, your er99 account is suspended for the chosen period — meaning you cannot log in, place bets, or deposit funds. All bonus offers and promotional communications are also stopped for the duration of the exclusion.

Available Self-Exclusion Periods

• 30 days — a short-term break to regain perspective
• 3 months — a medium-term exclusion for players who need a sustained pause
• 6 months — an extended break to address more significant concerns
• 12 months — a long-term exclusion for players experiencing serious difficulties
• Permanent — an irreversible closure of your er99 account for players who wish to stop gambling indefinitely

How to Activate Self-Exclusion

1. Log in to your er99 account and navigate to the "Responsible Gaming" section in your account settings.
2. Select "Self-Exclusion" and choose your preferred exclusion period from the available options.
3. Confirm your selection. Your account will be suspended immediately upon confirmation — no delay.
4. You will receive an email confirmation to your registered address acknowledging the exclusion.
5. If you need assistance at any step, contact our team at [email protected] and we will process the exclusion on your behalf without delay.

Once a self-exclusion period ends, reactivating your er99 account requires a deliberate request and a mandatory 24-hour reflection period before access is restored. This additional step ensures that returning to the platform is always a considered decision.

6 Deposit & Spending Limits

Setting a deposit limit is one of the most effective ways to ensure that your gambling activity stays within a budget you are comfortable with. er99 allows all players to set limits on how much they can deposit into their account over a defined time period, regardless of which payment method — bKash, Nagad, Rocket, Upay, Visa, or Mastercard — they use.

Types of Deposit Limits

• Daily Deposit Limit: The maximum total amount you can deposit to your er99 account within any single 24-hour period (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total deposit across any rolling 7-day window.
• Monthly Deposit Limit: The maximum total deposit across any rolling 30-day period.

How Limits Work in Practice

Once a deposit limit is set, the er99 system will automatically decline any deposit attempt that would cause your total deposits to exceed that limit within the relevant period. The platform will display a clear message explaining that the deposit cannot proceed and showing when the current period resets.

Reducing a deposit limit takes effect immediately. If you set a lower limit, it applies from the moment you confirm it. Increasing a deposit limit — or removing a limit entirely — requires a 72-hour cooling-off period before the change takes effect. This delay is intentional: it ensures that a decision made in a moment of impulsiveness does not immediately translate into unrestricted spending.

7 Time-Out & Cool-Off Features

A time-out is a shorter-term suspension of your er99 account, designed for players who feel they need a brief break but do not require a full self-exclusion. Time-outs are ideal when you notice that your play sessions are becoming longer than intended, or when you want to take a step back and reassess your gaming habits without committing to an extended exclusion period.

Available Time-Out Durations

• 24 hours — a single day away from the platform
• 48 hours — a weekend break to reset
• 7 days — a full week away from er99
• 30 days — a month-long cool-off that bridges the gap between a short time-out and a full self-exclusion

During a time-out, your er99 account is fully suspended. You cannot log in, place bets, or make deposits. As with self-exclusion, all bonus and promotional emails are paused for the duration of the time-out.

Reality Check Reminders

In addition to time-out features, er99 offers configurable reality check reminders for players who want to stay informed during active sessions without fully suspending their account. When enabled, a brief on-screen notification appears at your chosen interval — every 30, 60, or 90 minutes — summarising your session duration and net wagering position. This simple prompt encourages regular reflection and helps prevent extended sessions from creeping up unnoticed.

8 Getting Help & Support

If you feel that gambling is becoming a problem — for you or for someone close to you — please do not hesitate to reach out. Seeking help is a sign of strength, not weakness. The er99 team is here to listen and to act quickly on your behalf. All responsible gaming communications are handled with complete confidentiality by specially trained support agents.

You do not need to have reached a crisis point to contact us. If you are simply feeling uncertain about your gambling habits, a conversation with our responsible gaming team can help you understand your options and decide on the most appropriate next step — whether that is setting a deposit limit, taking a short time-out, or something more significant.