er99 Frequently Asked Questions

er99 requires a valid government-issued identity document to complete KYC verification. A National Identity Card (NID) or passport is accepted. You may also need to provide proof of address — such as a recent utility bill or bank statement dated within three months — and proof of your payment method, for example a screenshot of your bKash or Nagad account showing the registered mobile number.

Most er99 account verifications are completed within 24 hours of submitting the required documents. During peak periods, verification may take up to 48 hours. You will receive an email confirmation once your account has been approved. If your verification is taking longer than expected, contact support via live chat or email at [email protected].

No. er99 strictly permits one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently closed and any winnings being voided. If you have lost access to your account, contact support to recover it rather than creating a new one.

Use the 'Forgot Password' link on the er99 login page. Enter your registered email address or mobile number, and a password reset link will be sent to you. Follow the link to create a new password. If you no longer have access to your registered email or phone number, contact er99 support directly at [email protected] for manual account recovery.

Log in to your er99 account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transfer from your bKash app. bKash deposits on er99 are typically credited instantly. Make sure you are sending from the bKash number registered to your er99 account.

bKash deposits on er99 are processed instantly in most cases — funds typically appear in your er99 balance within a few seconds of completing the bKash payment. If a deposit has not been credited after 10 minutes, take a screenshot of your bKash transaction confirmation and contact er99 support via live chat with the transaction reference number.

Yes, er99 accepts deposits via Nagad and Rocket in addition to bKash. Upay is also supported. The deposit process is the same for all mobile banking methods: select your preferred provider in the Deposit section, enter the amount, and complete the transfer from your mobile banking app. Processing times for Nagad and Rocket are similar to bKash — typically instant.

The minimum deposit on er99 is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. For card deposits via Visa or Mastercard, the minimum may differ — check the Deposit section of your er99 account for the current limits applicable to each payment method.

The minimum withdrawal on er99 is ৳500 BDT. Withdrawals are processed back to the same payment method used for the original deposit — for example, if you deposited via bKash, your withdrawal will be sent to your bKash account. This policy helps er99 maintain payment security and compliance with financial regulations.

Most er99 withdrawals via bKash, Nagad, and Rocket are processed within 1 to 4 hours after approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take 1 to 3 business days. Withdrawal requests submitted after 10 PM Bangladesh Standard Time (BST, UTC+6) are typically processed the following morning.

er99 does not charge its own fees for standard deposits or withdrawals. However, your mobile banking provider — such as bKash or Nagad — may apply their own transaction charges on outgoing transfers. These are external fees set by the payment provider and are outside er99's control. Check your bKash or Nagad app for the applicable fee schedule.

er99 offers betting on a wide range of sports with a focus on cricket. You can bet on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and international Test and ODI matches featuring the Bangladesh Tigers. Other sports available include football, kabaddi, and hockey. Live in-play betting is available on selected matches.

BPL betting on er99 follows standard cricket betting rules. Bets are settled based on the official match result as declared by the BPL governing body. If a match is abandoned or reduced in overs due to weather, bets are settled according to the Duckworth-Lewis-Stern (DLS) method result if a result is officially declared, or voided if no result is given. Full rules are available in the er99 Terms and Conditions.

er99 offers a broad casino library including live dealer games, slots, crash games, and table games. Live casino options include roulette, blackjack, baccarat, and game shows powered by Evolution Gaming and Ezugi. Slots from Pragmatic Play and NetEnt are available alongside crash titles such as Aviator by Spribe. The full game catalogue can be browsed in the er99 Casino section.

Yes. er99 is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open er99.bet in your mobile browser to access the complete platform including sports betting, live casino, and slots. The mobile interface adapts automatically to your screen size for a smooth playing experience on any device.

Yes. All casino games on er99 are supplied by established, internationally certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified Random Number Generator (RNG) technology that is independently audited for fairness. er99 does not modify game outcomes — the results you see are generated directly by the certified game engines.

er99 offers a welcome bonus to new players upon making their first deposit. The bonus structure, including the percentage match and maximum bonus amount in BDT, is displayed in the Promotions section of the platform at the time of registration. Welcome bonus terms, including applicable wagering requirements, are published in full on the er99 promotions page and should be read before claiming.

A wagering requirement is the number of times you must bet a bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable cash. Each er99 promotion states its own wagering requirement clearly. Not all games contribute equally — slots may count 100% while live table games may count at a lower rate.

Yes. In addition to the welcome offer, er99 runs ongoing promotions that may include free spins on selected slot titles, reload bonuses on subsequent deposits, and seasonal promotions tied to events such as the IPL, BPL, Eid, or Pohela Boishakh. Current offers are listed in the Promotions section of your er99 account after logging in.

Bonus funds on er99 cannot be withdrawn until the associated wagering requirement has been fully met. Any real-money balance in your account can be withdrawn at any time, subject to the standard minimum withdrawal threshold of ৳500 BDT. Once a bonus has been fully wagered through, the resulting withdrawable balance can be requested via your preferred payment method in the normal way.

If you request a withdrawal on er99 before completing the wagering requirement on an active bonus, the bonus and any winnings derived from it will be forfeited. Only your original real-money deposit balance — minus any amounts already wagered — will be available for withdrawal. er99 recommends reviewing the full bonus terms before opting in to any promotional offer to avoid unexpected forfeiture.

er99 uses industry-standard SSL/TLS encryption to protect all data transmitted between players and the platform. Financial transactions are processed through trusted payment partners, and player account data is stored securely on encrypted servers. er99 employs fraud detection systems and KYC verification to maintain platform integrity. The platform is designed to provide a safe, fair gaming environment for players across Bangladesh.

er99 protects your personal data through SSL/TLS encryption in transit and encrypted storage at rest. Access to player data within er99's systems is restricted on a need-to-know basis, and all staff handling personal data are subject to confidentiality obligations. er99 does not sell or rent your personal information to third parties. Full details of how your data is collected, used, and retained are available in the er99 Privacy Policy.

To self-exclude, log in to your er99 account and go to the Responsible Gaming section in your account settings. Select Self-Exclusion and choose your preferred period — from 30 days up to permanent closure. The exclusion takes effect immediately upon confirmation. If you need help activating self-exclusion, contact support at [email protected] and an agent will process it for you without delay.

Yes. er99 allows all players to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. A limit reduction takes effect immediately. If you wish to increase a limit, a 72-hour cooling-off period applies before the change becomes active — this delay is a deliberate safeguard to prevent impulsive decisions from immediately translating into higher spending.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, contact the er99 responsible gaming team directly at [email protected]. You can also reach a trained support agent any time via live chat on the er99 platform — average response time is 2 to 5 minutes. er99 agents are trained to respond with care and confidentiality, and can activate account restrictions on your behalf immediately.